This Privacy Policy applies to all users of the 798ph platform, including visitors, registered players, and VIP members. By using 798ph, you acknowledge that you have read and understood this policy.
01 Overview
798ph is committed to protecting the privacy of every person who uses our platform. We understand that you are trusting us with personal information, and we take that responsibility seriously. This Privacy Policy describes our practices in plain terms so you know exactly how your data is handled — from the moment you register to the time you withdraw winnings.
This policy covers the 798ph website, mobile platform, and any related services offered under the 798ph brand. It should be read alongside our Terms & Conditions and Responsible Gaming guidelines.
We do not sell your personal data. We do not send unsolicited marketing to players who have opted out. We do not share your information with advertisers. What we do collect is used to operate the platform safely, verify your identity, process transactions, and improve your experience.
02 Data We Collect
We collect information in three main ways: information you provide directly, information generated by your activity on the platform, and technical data from your device and connection.
Information you provide:
- Full legal name and date of birth
- Email address and Philippine mobile number
- Government-issued ID details (for KYC verification)
- Payment method information — bank account details or e-wallet identifiers used for deposits and withdrawals
- Any communications you send to our support team
Activity data generated on the platform:
- Gaming history, bet amounts, wins, and losses
- Deposit and withdrawal transaction records
- Bonus and promotion usage
- Login times, session duration, and device type used
Technical data collected automatically:
- IP address and approximate geographic location
- Browser type and operating system
- Cookie identifiers and session tokens
- Platform interaction data used for fraud prevention
We do not collect your full payment card numbers. Payment processing is handled through third-party payment providers who maintain their own security standards.
03 How We Use Your Data
The data we collect is used for specific, legitimate purposes. We do not use your information beyond what is needed to operate the platform and meet our obligations.
| Purpose | Data Used |
|---|---|
| Account registration and identity verification (KYC) | Name, date of birth, ID documents, mobile number |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Fraud prevention and platform security | IP address, device data, login history, gaming patterns |
| Responsible gaming monitoring | Gaming history, session data, self-exclusion status |
| Customer support | Account details, support correspondence |
| Platform improvements and analytics | Anonymised usage and interaction data |
| Communications (service updates, security alerts) | Email address, mobile number |
We rely on legitimate interest, contractual necessity, and legal compliance as the lawful bases for processing your data. Where we need your consent for a specific purpose — such as optional marketing communications — we will ask for it separately.
04 Data Sharing
798ph does not sell, rent, or trade your personal information. We may share data with third parties only in the following limited circumstances:
- Payment processors: To complete your deposits and withdrawals, we share the necessary payment details with our approved payment partners. These providers are required to handle your data securely and only for payment purposes.
- Identity verification services: Third-party KYC providers may receive your identification documents to confirm your identity before withdrawals are processed.
- Fraud prevention tools: We use third-party security services to detect and prevent fraudulent or suspicious activity on the platform.
- Legal and regulatory requirements: We may disclose information to law enforcement, government bodies, or regulators if required by applicable Philippine law or a valid legal order.
- Business transfers: If 798ph undergoes a merger, acquisition, or asset sale, player data may be transferred as part of that transaction. Affected players will be notified in advance.
All third-party service providers who handle your data are bound by confidentiality agreements and are required to process your information only for the purpose we have specified.
05 Data Retention
We retain your personal data for as long as your account is active and for a reasonable period after it is closed. The specific retention period depends on the type of data and the reason it was collected.
- Account and identity data is typically retained for a minimum of five years after account closure to comply with anti-money laundering and record-keeping obligations.
- Transaction records are retained for the same period.
- Support communications are retained for up to three years.
- Technical and usage data used for analytics may be retained in anonymised form indefinitely.
Once the applicable retention period has passed, we securely delete or anonymise your personal data so it can no longer be linked back to you.
06 Security Measures
Keeping your data safe is a technical and operational priority at 798ph. We use a combination of technical controls and internal processes to protect the personal information we hold.
- SSL encryption: All data transmitted between your device and the 798ph platform is encrypted using SSL/TLS protocols, protecting it from interception.
- OTP verification: Account logins and sensitive actions require one-time password confirmation sent to your registered Philippine mobile number.
- Access controls: Only authorised personnel with a specific need have access to personal data, and all access is logged and monitored.
- Regular security reviews: Our systems are reviewed periodically to identify and address potential vulnerabilities.
- Incident response: In the event of a data breach that affects your information, we will notify you as required under applicable law and take immediate steps to contain the incident.
While we maintain strong security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong unique password, never share your OTP, and contact us immediately at [email protected] if you notice anything unusual on your account.
07 Cookies & Tracking
798ph uses cookies and similar technologies to keep the platform running smoothly, remember your preferences, and understand how players use the site so we can improve it. Here is a breakdown of the cookies we use:
- Essential cookies: These are required for the platform to function. They manage your login session, maintain security tokens, and remember your language and display preferences. You cannot opt out of these without stopping use of the platform.
- Analytics cookies: We use anonymised data to understand traffic patterns, popular games, and how players navigate the platform. This helps us make the experience better over time.
- Security cookies: These help us detect unusual login behaviour and protect against fraudulent access attempts.
You can manage or block non-essential cookies through your browser settings. Blocking certain cookies may affect the performance of some platform features. We do not use cookies to track your activity outside of the 798ph platform.
08 Your Data Rights
As a player based in the Philippines, you have rights over your personal data. 798ph respects those rights and will respond to any valid request within a reasonable timeframe.
- Right to access: You can request a copy of the personal data we hold about you.
- Right to correction: If any of your information is inaccurate or incomplete, you can ask us to correct it.
- Right to deletion: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained to meet legal obligations.
- Right to object: You can object to how we process your data in specific situations, such as for direct marketing.
- Right to data portability: You can request a copy of your data in a structured, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, send a request to [email protected] from the email address registered to your account. We may need to verify your identity before processing the request.
09 Minors & Age Policy
The 798ph platform is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we discover that an account has been registered by someone below the minimum age, we will immediately suspend the account, delete the associated personal data where legally permissible, and void any gaming activity conducted during that period.
If you believe that a minor has accessed or registered on the 798ph platform, please contact us at [email protected] so we can investigate and take appropriate action without delay.
21+ Only. Providing a false date of birth during registration is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
10 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to the platform, or updates to applicable law. When we make material changes, we will update the "Last updated" date shown at the top of this page.
For significant changes that affect how we handle your personal data, we will send a notification to your registered email address in advance of the changes taking effect. Your continued use of the platform after the updated policy is published constitutes acceptance of those changes.
We encourage you to review this page periodically so you are always aware of how your data is being handled.
11 Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential privacy concern, get in touch with our support team.
Email: [email protected]
We aim to respond to all privacy-related enquiries within two business days.
For concerns specifically about your account security or a suspected unauthorised access, please contact us immediately so we can take prompt action to protect your account.
How 798ph Keeps Your Data Safe
These are the practical protections we put in place for every player on the platform — not just on paper, but in how the system actually works.
SSL Encryption
Every page, login, and transaction on 798ph is protected by SSL/TLS encryption. Your data travels securely between your device and our servers at all times.
OTP Login Verification
Each login and sensitive account action is confirmed with a one-time password sent to your registered Philippine mobile number — an extra layer beyond your password alone.
KYC Identity Checks
Before withdrawals are processed, we verify your identity to protect both you and the platform from fraud. Your documents are handled securely and never shared unnecessarily.
No Data Selling
Your personal information is never sold to advertisers or data brokers. We collect only what we need to run the platform and fulfil our legal obligations.
Minimal Data Access
Internal access to player data is restricted to authorised team members with a specific operational need. All access is logged and reviewed regularly.
Regular Security Reviews
Our systems and processes are reviewed periodically to identify vulnerabilities. When we find issues, we fix them — and we notify affected players if their data is ever at risk.
Play with Confidence on 798ph
Your privacy is protected from the moment you register. Join Filipino players across Manila, Cebu, Davao, and beyond who trust 798ph for safe, secure online gaming.